Returns & Refunds
Returns & Refunds
Clear guidance for return requests, order concerns, damaged items and approved refunds from Linkora.
Every request begins with understanding what happened.
Technology accessories can be affected by compatibility, shipping, installation and product condition. Reviewing the circumstances before a return helps Linkora identify the most appropriate next step.
Please contact us as soon as possible after noticing an issue. Our team may request photographs, packaging details or additional information so the request can be reviewed accurately.
How the return process works.
Keep the item secure while your request is reviewed and follow the approved instructions before shipping anything.
Send your request
Contact Linkora with your order number, the product name and a clear explanation of the concern.
Provide supporting details
Photographs or short videos may be requested for damaged, incorrect or non-functioning products.
Receive instructions
Approved requests receive the return address, packaging guidance and any applicable shipping information.
Complete the review
After an approved return is received and inspected, Linkora confirms the final resolution by email.
Keep the complete setup together.
A return should include the product and the components originally supplied with it. This helps protect the item in transit and allows the request to be reviewed correctly.
- Include supplied cables, adapters, mounts and removable parts.
- Keep manuals, protective inserts and original product packaging when available.
- Remove personal data, device pairings and account connections before returning electronics.
- Pack the item securely so it remains protected during return transit.
Understanding return eligibility.
Eligibility depends on product condition, the reason for the request and whether the complete order can be reviewed.
Complete items in suitable condition
A request is easier to review when the item remains complete, protected and accompanied by the details needed to identify the order.
- Unused or carefully inspected items without avoidable damage
- Products returned with supplied components and accessories
- Incorrect, damaged or defective items reported promptly
- Requests supported by order information and clear photographs
Items affected by use or incomplete contents
Some situations may limit the available resolution, particularly when the product cannot be assessed in its original condition.
- Products showing accidental damage, misuse or improper installation
- Items missing important components, cables or included accessories
- Products altered, disassembled or repaired without authorization
- Opened in-ear audio items where hygiene and product integrity are affected
Refunds follow the completed review.
When a refund is approved, Linkora issues it to the original payment method used for the order.
Financial institutions may require additional processing time before the credit appears. That timing is controlled by the payment provider or bank.
Special order situations.
Some concerns need a different type of review. Contact Linkora before attempting a return so the correct support path can be confirmed.
Incorrect item received
Keep the item and packaging together, then send photographs of the product and shipping label with your order number.
Item damaged during delivery
Photograph the external parcel, internal packaging and affected product before discarding any shipping materials.
Product appears defective
Include a description of the issue, the device used with the accessory and any troubleshooting already completed.
Compatibility concern
Provide the exact phone, computer, port, operating system or other device model involved so compatibility can be reviewed.
Missing component
Check the product packaging carefully and send a photograph of all received contents so the missing part can be identified.
Returns and refunds FAQ.
These answers explain the general process. The final resolution depends on the details of the individual order.
Should I send the item back immediately?
No. Contact Linkora before returning an item. An unauthorized shipment may be sent to the wrong location or arrive without the information needed to connect it to your order.
What information should I include?
Include your order number, product name, reason for the request and relevant photographs or videos. Compatibility concerns should also include the exact device model being used.
What happens if the item arrived damaged?
Keep the parcel, internal packaging and product together. Contact Linkora promptly with photographs showing the package and the damaged area.
Who is responsible for return shipping?
Return shipping responsibility depends on the reason for the request. The approved instructions will confirm whether shipping is covered and how the item should be sent.
When is a refund issued?
An approved refund is issued after the return is received and the condition review is completed. Bank or payment-provider processing times may vary after Linkora issues the refund.
Can an opened audio product be returned?
Opened in-ear audio products may require additional review because hygiene and product integrity can be affected. Defective-product concerns should still be reported to Linkora for support.
Can I receive a refund to another payment method?
Approved refunds are normally issued to the original payment method used for the order. This helps maintain accurate and secure payment records.
How do I contact Linkora about a return?
Use the Contact page or email info@linkora.lol. Include your order number so the request can be located efficiently.
Tell us what happened with your order.
Share the order number, product details and any helpful photographs. Linkora will review the information and provide the appropriate next step.